What is an access code?

The registration code allows you to register for the e-learning training assigned to you by your organization. You will receive a different code for every training assigned to you.

How do I receive the registration code?

You will receive the registrations codes by email from the person responsible for the respective training in your organization. They will be sent to you using your work email address.

I would like to register on the platform homepage but did not receive an email with registration codes.

Please check your SPAM folder or ask your IT-administrator whether the email has possibly been intercepted.

If you have not received the email please contact the person responsible for the training in your organisation.

I would like to register on the platform homepage but have not received an email to confirm my registration.

Please check your SPAM folder or ask your IT-administrator whether the email has possibly been intercepted.

It is also possible that there was a spelling mistake in the email address entered, which will also prevent delivery of the confirmation email. In this case, please re-register.

I misspelled my name during the registration process.

After registering for the first time you can edit your name at any time by clicking in the footer menu at "My Profile".

In which language can I start the training?

All available languages are listed on the platform. You can undertake the training in your preferred language.

Do I need special hardware or software to run the training?

No additional hardware or software is needed to run the training. It runs on all common operating systems Windows 7, 8 and 10 (desktop pc, all versions) and browsers versions Internet Explorer, MS Edge, Mozilla Firefox und Google Chrome. Supported are the current browser versions as well as the two predecessors for a maximum of 24 months after publication.

The training also runs on Apple iOS¹ with Apple Safari² and Apple iPad³ (except iPad Mini).

• Betriebssystem: Apple iOS²
• Browser: Apple Safari³

¹ Most recent version (six months after publication at the earliest) as well as predecessor
² Most recent browser version (six months after publication at the earliest) as well as the four direct predecessors for a maximum of 24 months after publication. The most direct predecessor will also be supported after 24 months.
³ IPad versions and IOS versions are classified as operational but not tested.

For optimal use please make sure the following criteria are met:

• internet connection: DSL speed or better
• internet access via HTTPS
• permanent internet connection required
• screen resolution at least 1024 x 768 pixels
• sound card with speakers or headphones (optional, depends on course content)

I forgot my password.

Please click under "Login" on "Forgot Password" and follow the instructions.

IchI would like to change my password.

After registering for the first time you can change your password at any time by clicking in the footer menu at "My Profile".